Orders And Returns

How Do I Track My Order?

Please allow between 1-2 Business Days for your tracking number to update once you receive your tracking number by email.

If you don’t see the email in your inbox try checking your spam folder or add contact@poochingdales.com to your safe sender’s list.

I Have An Item I'd Like To Exchange/return

Before returning or exchanging an item, please review our Return Policy page.

Why Was My Order Cancelled?

If you’ve placed an order and received a cancellation email from us, the item you ordered was not in stock at the time of processing. You will receive a follow-up email and a refund via the original payment method used. Refunds may take up to 7 business days depending on your bank.

Why Is My Order Late?

Are you sure it’s late? Please double-check the shipping option you selected, cut off times for ordering, and the date which we said it will be delivered by. If it’s before the advised shipping date and you’ve had your dispatch email, then it’s on its way. Your shipping date has to have passed for us to be able to investigate where your order is. On rare occasions, we do come up against a bump in the road. If your shipping date has passed, please contact us by going to the Contact Us Page and send us a message with your order number.

I Got My Order, But An Item Is Missing, Defective, Not What I Ordered. What Do I Do?

Upon receiving your order, please thoroughly check the delivered items. If you receive an item that is defective, incorrect, or you believe that you are missing an item: please contact our Customer Care team via the Online Request Form or email us directly at  contact@Poochingdales.com within 5 days of delivery. Please report your item as soon as possible for assessment.

Include a photo and description of the issue along with your Order Number to ensure a speedy resolution. We will work with you to correct the order as quickly as possible so that your pet can show off its new style!

We’ll always be happy to assist you!

Lost, Stolen Or Damaged Packages?

Poochingdale's is not liable for any lost, stolen, or damaged packages or for any delay caused by the act or default of the shipping carrier. Poochingdale's is responsible for orders until they leave our warehouse facility only. Once tracking is received, it is between the shipping company and the customer to ensure the goods arrive safely.

We do our best to respond to all customers within 48 hours. However, response times will be extended during holidays, promotions and immediately following launches/restocks. Please note, inquiries are answered in the order they are received; however, sending multiple emails will place you at the end of the queue.

Int'l Assessment Fee on my Bank Statement

When Is the Visa International Service Assessment Fee Charged?

Any transaction between a US-based merchant and a non-US-based card issuer is subject to the International Service Assessment fee. You can find more information here: https://www.cardfellow.com/blog/international-service-assessment.